Best Value Review - Aged and Disability Services

Aged and Disability Services Review – Project Update as at 16 May 2024

In May 2023 Council approved the undertaking of an independent Best Value Review of its Aged and Disability Services, in response to the Commonwealth Government’s aged care services reforms. 

In July 2023, the Council engaged Lake Advisory to undertake the Review and provide Council with options for its future direction in providing Aged and Disability services. 

Council is releasing this summary review report to ensure clients and families, community members and staff are informed.

Councillors will discuss the review and options for service delivery in a closed session at the May Council meeting next week (in closed session due to the commercial arrangements involved).

A copy of the report can be accessed below. Hard copies of the report can also be accessed by attending Council's Customer Service Centre in Rae Street, Colac. 

Colac Otway Shire - Aged Care Review - Public Report - May 2024(PDF, 1MB)

 

Aged and Disability Services Review – Project Update as at 3 April 2024

The Aged and Disability Services Review is nearing completion. A report is on track to be presented to Council in mid-2024.

The consultants supporting the review (Lake Advisory) have gathered feedback from clients, family members and friends, Council staff and community members from all across the shire about the current and anticipated needs in relation to aged and disability services, and the barriers to ageing well in Colac Otway Shire.

Lake Advisory received a total of 238 survey responses, both on-line and in writing, containing valuable information and insight about people’s experience with services and their views around their future needs.

In addition to the written responses, Lake Advisory conducted numerous face to face sessions with Council staff and interested client and community members to hear directly from participants about the current service model, the reforms being delivered by the Commonwealth Government and the challenges faced by people in the community.

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Council has provided aged and disability services to enable people to live independently at home and in the community for over 40 years.

In the 2021-22 financial year, Council delivered approximately 46,500 hours of aged and disability services to around 950 clients. Council employs around 50 staff (32 full time equivalent), and contractors to provide aged and disability services that comprise domestic services, personal care and respite, delivered meals on wheels, social support, transport and home maintenance services.

At its meeting on Wednesday 3 May 2023, Council resolved to undertake a Best Value Review of Council’s aged and disability services in response to the Commonwealth Government changes to aged care. Council has also endorsed the project plan that outlines how it will approach the review, including the importance of consultation with clients, staff and community as well as the use of specialist experts to fully understand the implications of the reforms.

Prompted by this system overhaul, Colac Otway Shire Council joins municipalities across Victoria and Australia in considering their future in the delivery of services in this sector.

A Best Value Review is a multi-principled review process that goes much further than just a financial assessment and includes the following important principles:

• The need to review services against the best on offer in both the public and private sectors.
• Community expectations and values.
• The balance of affordability and accessibility of services to the community.
• Opportunities for local employment growth or retention.
• An assessment of cost and value for money in service delivery.

Noting that the provision of aged and disability services to support people to live independently in their homes is a commitment of the Commonwealth Government and that there are quality service providers dedicated to the sector, the Best Value Review will provide the information needed to make an informed decision on Council’s future in the delivery of these services.

Council has no plans to make changes during the Best Value Review, and is committed to avoid disruption to the services clients currently receive during this period with all programs and services to operate as usual.

The Commonwealth Government has sole policy and funding responsibility for the delivery of aged care services and has announced a new national system for the sector that will be implemented from 1 July 2025.

This new system is a significant change and includes increases in the reporting and accountability requirements, changes to provider accreditation, new governance standards, more demanding performance reporting and increased prudential and financial reporting standards.

Council will need to explore the implications of reforms to its current delivery to understand its capacity to comply with the new requirements if it is to be able to continue to provide these services to the community.

Council is committed to conducting the Best Value Review in an open and transparent way.  

A report on the Best Value Review, including all feedback collected during the consultation period, will be presented at a Council Meeting in mid-2024 for a decision on Council’s future management and delivery of aged and disability services in Colac Otway  Shire.