Council is seeking community feedback on their revised Complaints Policy.
The current Complaints Policy was endorsed in 2019 and is due for review.
It provides overarching guidance on the approach that Council will take to complaints management.
A thorough review of the policy has been undertaken by consulting with others in the organisation and investigating local government best practice to identify opportunities for improvement.
We encourage community members to view the Draft Complaints Policy and provide your feedback.
The policy will be on exhibition for period of six weeks, allowing time for submissions to be reviewed and the final policy to be adopted in coming months.
Make your submission
- Email: inq@colacotway.vic.gov.au
- Post: Colac Otway Shire Council, PO Box 283, Colac, VIC, 3250
- In-person: 2-6 Rae Street Colac or 100 Great Ocean Road Apollo Bay (GORVIC)
Please indicate within your submission whether you wish to speak in person to your submission at a future Council meeting.
Submissions close on Friday 5 July at 5.00pm.